Status
System status
If something is not working, check here before you spend time on it. Incidents are posted as soon as we know about them, and updated until they are resolved.
All systems operational
No incidents reported.
- Trade counter (tills)Sales, pricing and receiptingOperational
- SynchronisationQueued sales posting from devicesOperational
- Accounts and documentsInvoices, statements, credit notesOperational
- Stock and purchasingMovements, purchase orders, goods inOperational
- Price list importPDF, Excel and CSV extractionOperational
- Email deliveryQuotes, invoices and notificationsOperational
- Customer portalCustomer access to invoices and statementsOperational
If your connection has dropped
Keep serving. The till trades offline and queues sales, which post automatically when the line returns. How offline mode works.
If something looks wrong here
Tell us — a problem affecting one merchant is still a problem. Email support@planitepos.com or use live chat in the app.
Recent incidents
None in the last 90 days. Resolved incidents are kept on this page for 12 months, with what happened, what we did and what changed to stop it happening again.